Your privacy matters to us. Last Updated: April 2026
1. Introduction
The School of Life SA (“we”, “us”, “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, attend our workshops, engage our coaching services, or interact with us in any other way.
We process your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and all applicable South African data protection laws. Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.
2. Who We Are
Organisation: The School of Life SA Website: www.theschooloflife.org.za Email: tracey@theschooloflife.org.za Phone: +27 (0) 83 266 3955 Location: Weltevreden Park, Johannesburg, SA
The School of Life SA offers neurodiversity coaching, life skills development, teacher training and professional development workshops. We are the responsible party in terms of POPIA for all personal information we collect.
3. Information We Collect
3.1 Information you provide directly:
- Full name and contact details (email address, phone number)
- Billing and payment information
- Professional information (school name, role, SACE number for CPD)
- Information shared during coaching sessions or workshop registrations
- Communications via email, contact forms, or WhatsApp
3.2 Information collected automatically:
- Browser type, IP address, and device information
- Pages visited and time spent on our website
- Referral sources and links clicked
- Cookie data (see Section 8)
3.3 Special personal information: In the context of neurodiversity coaching or life skills services, you may choose to share information relating to health, mental health, or neurodevelopmental conditions. We will only collect such information with your explicit consent and handle it with the highest level of care.
4. How We Use Your Information
We process your personal information for the following purposes:
- To provide and manage our coaching, workshop, and training services
- To process bookings, payments, and issue SACE CPD certificates
- To send service-related communications, including confirmations and resources
- To send newsletters and marketing communications (only with your consent)
- To improve our website, services, and user experience
- To comply with legal and regulatory obligations
- To respond to enquiries and provide customer support
5. Legal Basis for Processing
- Contractual necessity: to fulfil our obligations when you book a service
- Legitimate interests: to improve our services and communicate with clients
- Consent: for marketing communications and sensitive personal information
- Legal obligation: where required by South African law
6. Sharing Your Information
We do not sell your personal information. We may share your information with trusted third parties only where necessary:
- Service providers for payment processing, email delivery, website hosting, and analytics — bound by confidentiality obligations
- The South African Council for Educators (SACE) for CPD point verification
- Law enforcement or regulatory bodies where required by law
- Professional advisors (accountants, legal counsel) under strict confidentiality
7. Data Retention
We retain your personal information only for as long as necessary:
- Client and booking records: 5 years from last engagement
- Financial transaction records: 5 years (as required by tax legislation)
- Marketing contact lists: until you unsubscribe or withdraw consent
- Website analytics data: 26 months
Upon expiry of the applicable retention period, your personal information will be securely deleted or anonymised.
8. Cookies
- Essential cookies: necessary for the website to function correctly
- Analytics cookies: to understand how visitors interact with our site (e.g., Google Analytics)
- Marketing cookies: to serve relevant content (only with your consent)
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
9. Your Rights Under POPIA
In terms of POPIA and applicable South African law, you have the right to:
- Be notified when we collect your personal information
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal retention obligations)
- Object to the processing of your personal information
- Withdraw consent at any time where processing is based on consent
- Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, contact us at tracey@theschooloflife.org.za. We will respond within 30 days.
10. Security
We implement appropriate technical and organisational measures to protect your personal information, including secure server infrastructure, SSL encryption, and access controls limited to authorised personnel. However, no method of transmission over the internet is completely secure.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies independently.
12. Children’s Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from minors without parental consent. If you believe we have inadvertently collected such information, please contact us immediately.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of our services constitutes acceptance of the updated policy.
14. Information Regulator
If you are not satisfied with our response, you may lodge a complaint with the Information Regulator of South Africa: Website: www.justice.gov.za/inforeg Email: inforeg@justice.gov.za
For any questions about this policy, contact us at tracey@theschooloflife.org.za · +27 (0) 83 266 3955 · Weltevreden Park, Johannesburg